Distant Sales Contact
Distant Sales Contract
For the order you place on our www.frandity.com electronic commerce site, it is possible to make a Distance Sales Agreement ("Contract). Our contact information is as follows:
The purchase of the goods / services ("Product / Products") subject to order from our Site, which we will refer to as the INTERNET SITE from now on, by our valued Consumer (including those made through the application on your mobile device) and thus the technical stage of the order-Contract. The steps, as well as the technical tools for identifying and correcting errors during your data entry, are specified on the relevant pages (by giving you the opportunity to take action in line with the warning messages you have encountered) during your operations up to here. If there is an error in the entry of an information (data) about your order on the INTERNET SITE, it can be corrected with the relevant warning message, and it is possible to correct the errors that may occur while entering your payment information. You can contact email@example.com for the information entry lines you notice after the payment process is completed.
If the cargo company that will make the delivery does not have a branch in your location, the Product must be received from another branch that we will notify. When the consumer approves the Contract, the price and expenses specified on this page of the Product (s) ordered are collected by the payment method he chooses.
The Consumer has the right to withdraw from the Order-Contract within fourteen (14) days from the date of receipt of the Product, without any justification and without penalty.
However, there is no legal right of withdrawal in contracts regarding certain goods / services, even if they are not used / utilized. You can see the said goods and services below (*).
In cases where there is a legal right of withdrawal, the consumer is responsible for the changes and deteriorations that occur due to the fact that the goods are not used in accordance with the operation, technical specifications and usage instructions within the period of withdrawal, as required by law, the consumer may lose the right of withdrawal regarding the Product, and if we voluntarily accept, We have the right to make a discount up to change / breakdown.
In case of withdrawal, the relevant Product must be returned within a maximum of ten (10) days.
Clear notification of withdrawal can be made to our contact addresses above, by means such as letter, e-mail, telephone. In the event that this right is exercised, in addition to the aforementioned notification, the return of the original delivery note / invoice (in accordance with the tax legislation) with a sample of the cargo delivery report indicating that the Product has been sent to us, issuing a return invoice in the Product returns whose invoices are issued on behalf of the institutions, as well as the box, packaging of the Products to be returned, If any, it must be delivered to us complete and undamaged with its standard accessories. In cases where the right of withdrawal is not stipulated by law, the right of withdrawal cannot be used, and the consumer loses the right of withdrawal in cases where this right is not used duly or on time.
Provided that the above-mentioned requirements are fulfilled by the Consumer on time and duly, within 14 days from the date of receipt of the withdrawal notification to our Company, the product price and the delivery costs of the Product, if any, are returned to the Consumer in accordance with the payment instrument used when purchasing the Product.
These provisions are applied exactly in all cases where the return of products is in question, except for defective products, as well as in cases where the right of withdrawal is exercised. In cases of withdrawal of our company in accordance with the law and other order-contract cancellations, the Consumer may receive a discount on the INTERNET SITE and / or a discount in the payment of the product price. The contractual and legal rights-obligations, including the valid collection-offset rights, for the monetary values of any reward points, etc. used for the purpose are also available and reserved.
(*) Goods and services for which the right of withdrawal cannot be exercised by law: a) Goods prepared in line with the special requests of the consumer or his personal needs (those made special to the person / personal needs by making changes / additions on them, imported / procured from the country or abroad in accordance with the BUYER's order. including special Products) b) cosmetics etc. and chocolate etc. Perishable or expired goods such as foodstuffs c) again cosmetics, swimwear, underwear, etc. goods whose protective elements such as packaging, tape, seal, package are opened after delivery and whose return is not suitable for health and hygiene d) goods that are mixed with other products after delivery and cannot be separated by nature e) a book with protective elements such as packaging, tape, seal, package opened CD, DVD, audio and video recordings, software, etc. All kinds of products with digital content and computer consumables; vi) All services performed instantly in electronic environment and all kinds of intangible goods delivered to the consumer instantly f) goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider g) Except for those provided under the subscription agreement, periodicals such as newspapers and magazines. publications h) services that should be done on a certain date or period, accommodation, furniture transportation, car rental, food and beverage supply, entertainment or recreation services) services started within the period of withdrawal with the approval of the BUYER and j) generally related In accordance with the legislation, other goods and services accepted outside the scope of distance sales and the cases where the BUYER purchases for commercial / professional purposes.
The current rules and conditions applicable to our Company and the consumer regarding the issues related to transaction security, protection of information, confidentiality, processing-use and commercial electronic communications in the INTERNET SITE are presented below for your information. The consumer can always contact our Company with the communication tools specified in these matters and consult.
With the above-below information, we will send all of these to your e-mail (mail) address you specified with your order confirmation after you approve the Agreement on the INTERNET SITE and you can always access it by saving and storing it, within the framework of the relevant laws and for a maximum of three years. They will be preserved in the systems of